Frequently Asked Questions
How do members book vehicles on my network?
Members who wish to use cars on your network will access your car share business via desktop or their mobile using the web app. They must have access to the internet and be verified.
Once a members request has been approved they will then be able to view and manage their booking in the app.
How do my customers become car share members?
How do members access the cars after they’ve made their booking?
What happens at the end of the booking period?
Can I see analytics for my car share service?
Hourfleet provides a comprehensive set of dashboards with live insights into the performance of your car share service.
How is payment handled when members use my cars?
Hourfleet offers charge and billing models that suit your business. These include:
Configure your Hourfleet service to interface with Stripe, allowing you to automatically charge monthly membership and per-rental charges for each booking
For enterprise employee car share, configure your Hourfleet service with cost centre codes that allow employee rentals to be charged back to their cost centre
What will my car share administrators needs to do each day?
The scope of administration activity will depend on the type of network you operate. For example, a business employee car share scheme may support the auto-approval of booking requests from its users removing the need for an operator to monitor their vehicle requests.
Dealing with any manual verifications. User and Cars must be fully verified before than can be involved in rental transactions. Visiting Verifications each day will be an important part of your operational procedures.
Looking after billing customers. Rental transaction are not automatically billed. This gives your the opportunity to review feedback and deal with any issue _before_ charging a customer's credit card.
Maintaining the availability calendar for cars and/or taking cars offline for servicing
Handling general enquiries from your members
Is the Hourfleet car kit compatible with my cars? EVs?
Yes, almost certainly. Your cars simply need to have remote central locking. The car kit will work with cars that have proximity keys and push-to-start buttons, it will not work with cars that have the older twist key ignition.
Do I need to create my own website?
No. Hourfleet provides an entire car share service for you to operate, including:
Setup; You can upload you logo, configure your business rules and your car share service is live in minutes. Your car share service branding is fully under your control.
Back Office; Managment of your car share service, including integration with Freshdesk or Intercom for your member care. Notifications can be customised with your own branding messaging
Members, cars and bookings; Your members can maintain their own profiles, book and use cars
App; You and your members can access your car share service using their desktop, tablet or your fully branded native app
Payment; Hourfleet integrates directly with your Stripe account so your members are automatically charged on each rental, and/or for any monthly membership charges
Do I get my own app?
Yes. Your branded, Hourfleet-powered car share app can be downloaded from the Apple and Google app stores. In addition, the service can be accessed using a browser from your desktop, tablet and mobile.
What is the Hourfleet car kit?
The Hourfleet car kit is a small electronic device that provides approved members with app-based, keyless access to cars in your car share service. The car kit:
Is powered by 12v supply from the car.
Connects to a cellular network
Captures and transmits GPS position data for each rental
Allows car doors to be unlocked/locked, and car alarm to be deactivated/activated
Removes the need for physical keys for cars equipped with proximity keys and push-to-start buttons
Do you offer a free trial?
Yes! You will have access to a FREE car share service for the first 14 days*. This allows you to configure branding and SEO, define business rules, configure cars, invite renters and create and manage bookings. Over this time our team is available to work closely with you to get set up and running.
What are verifications?
Verifications are a set of criteria members and vehicles must meet and maintain to ensure they are permitted to operate on your car share service.
a peer-to-peer car share service includes a car owner payout account verification which ensures their commissions can be paid
a business employee car share service includes a cost centre verification which ensures usage can be charged back to the employee's cost centre
What verification credentials are members required to provide?
An email address*
A mobile phone number
Date of birth
- Drivers' licence details - images(s), expiry date
What verification credentials are needed for vehicles?
The following verification credentials are required:
- Registration/licence plate
- Road worthiness inspection certificate - number and expiry*
*Note that this is only required if your car share service operates in a jurisdiction where this type of certification is required by your national or state regulations.
Can members or vehicles become unverified?
Yes. Hourfleet automatically manages the removal of member or vehicles verification status in a number of instances, including when:
a drivers' licence expires
a member email address or phone number changes, and that change is not confirmed
a member credit card declines
a car licence expires
a car certificate of inspection expires